POURQUOI CHOISIR GROUPE PARK AVENUE CARROSSERIE ?

I just picked up a 2026 BMW X5 50e. The salesperson who took care of me throughout the entire process is Adam Mayaki, who I want to recognize through this review. Adam is knowledgeable, personable, patient and behaves with full transparency. He understood my profile as a client and respected my needs, which in turn made me feel valued. As a matter of fact, I want to commend the various people who I have interacted with, from Service to Parts, to Finance. No one pulled a sketchy used car salesperson tactic on me. Things were presented to me upfront, transparently, and whenever issues arose they were solved fairly quickly. This is my first BMW experience, and it has been really good. I recommend this dealership, and specifically recommend Adam should you consider the purchase of a BMW vehicle.

I would like to highlight the fantastic customer experience I received at Park Avenue MINI Brossard. About three weeks ago, during the major snowstorm, I had an unfortunate situation with my 2025 MINI Countryman. I arrived at the dealership feeling overwhelmed and frustrated, but I was immediately taken care of by Jonathan Proulx, the service advisor who handled my file with professionalism, reassurance, and true kindness. He offered me a courtesy vehicle until my car would be repaired. Although only electric vehicles were available that day and I wasn’t familiar with driving one—especially in snowy, uncleared conditions—I genuinely appreciated the effort to help. Later that night, I hit a patch of black ice on my way home, and due to the weight of the EV, two tires were damaged upon impact. Roadside assistance arrived around midnight to pick up the courtesy vehicle and brought it straight back to the dealership—just a few hours after I had left with it. This led to nearly two weeks without my car, but throughout this time, the entire team at MINI Brossard made all the difference. At various moments, I had the pleasure of meeting Sylvain Beauchesne, Sales Manager, and Bruno-Pier Dubeau, General Manager. Their leadership is reflected clearly in the team they have built: attentive, supportive, and genuinely dedicated to customer care. Working in the automotive industry myself, I understand how challenging it can be to provide “the best service”—especially when everyone’s expectations are different. But what truly matters is the effort, integrity, and sincerity behind the service, and this team demonstrated all of that and more. I also want to give a special mention to David, who welcomed me multiple times during this process. He always brought moments of laughter, paid close attention, and showed incredible patience. When I finally got my car back, he even helped me install my new infant car seat. Though he was not experienced with car seats, he still took the time to help me as best as he could, and that meant a lot. My experience at the new BMW/MINI Brossard with the Park Avenue Group has been nothing short of exceptional. I am confident and pleased to write what is probably the longest—but certainly the most honest—review I can offer. A big round of applause to the entire team, and my deepest thanks for having my back when I needed it most.

I own a 2007 mini Cooper, old car but I love her. Jonathan at service accepted to do a recall that I should of done a long time ago, thank you my car was in great need of love and even if I was not a client of bmw Brossard and it was a old POS he did everything he could to fix my car. The interior is like new. He told me, we did everything we could to get her back on the road. She runs great. I told him I understand it's a old car, and he said it charges nothing to me. So even if I didn't have a new BM they treated me like family. Thank you Jonathan proulx